Shipping & Returns
Shipping & Returns
No surprises. Here's exactly what to expect.
Shipping
Processing time:
Orders ship within 1–2 business days of purchase. You'll receive a shipping confirmation email with tracking as soon as your order leaves.
US delivery time:
5–10 business days after shipment. Most orders arrive on the faster end of this window.
Tracking:
Included with every order. Check your email for your tracking number.
International shipping:
Currently shipping to the United States only. International availability coming soon.
Returns & Refunds
🛡️
30-Day Money-Back Guarantee
If you're not completely satisfied with your CHAR bag for any reason, contact us within 30 days of receiving your order for a full refund. No questions asked.
Return window:
30 days from the date you receive your order.
How to return:
Email us at support@charprotects.com with your order number. We'll handle the rest.
Refund timeline:
Refunds are processed within 3–5 business days of receiving your return. You'll see it back on your original payment method.
Defective items:
If your order arrives damaged or defective, we'll send a replacement immediately at no cost. No return required.
Questions?
We respond to every email within 24 hours. Reach us at support@charprotects.com